SmarterMaintain CMMS — Frequently Asked Questions

Question 1

What is SmarterMaintain and what does it do?

Accepted Answer

SmarterMaintain is an enterprise-grade Computerized Maintenance Management System (CMMS) for industrial manufacturers and multi-site operations. Comparable plan tiers (Basic, Essential, Premium, Enterprise) at 50% lower per-user pricing versus typical published reference rates. Requester accounts are always free. SmarterMaintain is an independent product and is not affiliated with other CMMS vendors.

Question 2

How is SmarterMaintain different from other CMMS platforms?

Accepted Answer

SmarterMaintain offers a comparable tier structure at 50% per-user cost for India and international customers. You get full multi-factory isolation, AI failure prediction, OEE / MTBF / MTTR analytics, six role types, and Google & Microsoft sign-in on every plan — with transparent upgrade paths via Razorpay (India) or Stripe (international).

Question 3

What is preventive maintenance and how does SmarterMaintain schedule it automatically?

Accepted Answer

Preventive maintenance (PM) is a scheduled servicing strategy that keeps equipment in optimal condition before failures occur. SmarterMaintain supports time-based, meter-based, and condition-based PM triggers. You define a maintenance plan against an asset, and the system automatically generates work orders on schedule, sends push notifications to assigned technicians, and flags overdue plans on the dashboard.

Question 4

What is OEE and how does SmarterMaintain calculate it?

Accepted Answer

OEE (Overall Equipment Effectiveness) is the gold-standard metric for manufacturing productivity, calculated as Availability × Performance × Quality. World-class OEE is 85% or above. SmarterMaintain calculates OEE automatically from uptime records and breakdown data, displaying each component with a colour-coded rating so teams can see exactly where to focus improvement efforts.

Question 5

Does SmarterMaintain support multi-factory or multi-site operations?

Accepted Answer

Yes. Every resource in SmarterMaintain — equipment, work orders, spare parts, maintenance plans — is scoped to a factory. Super Admins can view all factories from a single dashboard, while site-level managers and technicians only see their assigned factory's data. Cross-site analytics and aggregated KPIs are available to enterprise administrators.

Question 6

Does SmarterMaintain support Single Sign-On with Google or Microsoft?

Accepted Answer

Yes. SmarterMaintain supports OAuth 2.0 SSO with both Google Workspace and Microsoft 365 (Entra ID). Administrators can restrict login to specific email domains. SSO users are automatically provisioned with the appropriate role on first login, and deactivated accounts are immediately denied access on the next token refresh.

Question 7

How does SmarterMaintain handle spare-parts inventory and low-stock alerts?

Accepted Answer

SmarterMaintain tracks every spare part across all sites — stock levels, minimum thresholds, unit cost, supplier, and compatible equipment. When a work order consumes a part, inventory is decremented automatically. Low-stock alerts notify the Inventory Manager when parts fall below minimum levels, with direct links to trigger reordering.

Question 8

What is MTBF and MTTR, and can SmarterMaintain calculate them automatically?

Accepted Answer

MTBF (Mean Time Between Failures) measures the average operating time between failures — a key reliability indicator. MTTR (Mean Time To Repair) measures the average time to restore equipment — a key maintenance-team responsiveness indicator. SmarterMaintain calculates both automatically from breakdown and work-order history, displaying live trend charts on the Analytics dashboard.